Store Policy

-EASY ORDERING-

How to Order?

Online: www.yourorganzabag-us.com

Fax Order To: 1-626-226-4088 with credit card payment info (full name, credit card number, expiration date, shipping address, billing address)

-SECURED ONLINE PAYMENT-

Payment Methods?

We accept checks, money orders, credit cards (Visa, Master, Discovery, American Express), and Paypal.

We consider all information given by the customers to be strictly confidential and will not be shared or sold to any other third party or organization. Your payment will be processed in a secure server utilizing 128-bit SSL certificates thereby offering the highest level of encryption or security possible. This means you can rest assured that communications between your browser and our site are private and secure.

You are NOT required to log-in or register to make a purchase.

-REGISTERED CUSTOMER ADVANTAGES-

Check order history and order status online.

Receive promotion emails from us

Keep informed new item information

-SHIP TO WORLDWIDE-

Shipping Methods?

We offer standard 4-7 days, 3 day express, 2nd day air, and overnight shipping methods. To calculate the shipping costs for an order, place the items you would like to purchase in your shopping cart. Once the items have been added to your cart, enter your customer details, shipping details, and select the shipping method in a pull down menu, click apply. Shipping costs will be displayed.

Order with express shipping method will be processed in 24 hours. Order with standard shipping method or USPS shipping method will be processed in 48 hours. Tracking number will be emailed to customer as soon as order has shipped. In order to ship out orders as soon as possible, we do not process add on to an existing order. Customer can place new order for the additional items.

-100% SATISFACTION GUARANTEED-

Guarantee?

We guarantee your satisfaction with all our merchandise. If you do not feel that your purchase has lived up to your expectations, you have 7 days from the time of receipt to return it. We will gladly refund the purchase price.

-EASY RETURN AND REFUND-

Returns and Refunds?

Please Email our customer service department and tell us: 1. Your transaction ID# and when you received your shipment. 2. The reason for the return. 3. We will issue a return authorization number by email in 72 hours. Our warehouse can only receive and process shipments with a return number on the outside of the package. Merchandise must be returned to our warehouse in 100% saleable condition to qualify for a refund. Please package your return properly. Merchandise returned because you simply wish to reduce your own stock or due to your ordering methods are subject to a 25% re-stocking fee. Return must be made within 7 days of receipt of goods. Once we have received and processed your return, we will issue a refund in 8-12 weeks. We shall have the right to reject customer's refund request if the return instructions are not followed by the customer.

Shipping and Handling fees are not refundable. Customer is responsible for the return postage.

Partial Returns and Partial Refunds?

We do not process partial returns and partial refunds. In case wrong item was ordered, customer can return the whole order to us for a refund (25% restocking fee applied, shipping and handling not refundable) and place a new order for the correct item.

Insurance?

We do offer the insurance option for our customers at check out. We highly recommend our customers to check out orders with insurance added so payment can be recovered or merchandise can be replaced in case of damaged or missed. It is customer's responsibility to file claims to the shipping carrier in case goods damaged or missed during transportation if ordered without insurance added. We are not responsible for lost business, financial or otherwise, resulting from any of the products or services that we offer. Refund amount is limited to the price total of the order.

All prices are FOB our warehouse.

Additional Terms and Conditions

Sales Tax - California Customers Only

California state sales tax will be added to invoices where goods are shipped to a California address.

Pricing

We reserve the right to change prices without prior notification.

Orders and Shipping

Orders received by 3:00PM PST Monday through Friday are usually shipped within 48 hours if all the products are in stock.

Shipping Delays and Product Inspection

We are not responsible for any delays in shipping that are the fault of the shipping company. Customers have 2 days to notify us BY EMAIL OR FAX of errors in shipping, product shortages or product damage. All sales are final after 2 days and lack of notification of customers within this timeframe will be deemed as acceptance of the products by the customer.

Order Cancellations

Order cancelled by customer within 1 hour that it was placed will be billed for the amount of $5.00 handling fees. Order cancelled by customer after 1 hour that it was placed will be billed for 25% re-stocking fees. Order can not be cancelled after shippped.

Purchase Orders

We reserve the right to accept or reject any order placed, without assigning any reasons whatsoever.

Products

We reserve the right to change, alter or modify the design and packing of the products from time to time.

Our Web

We reserve the right to make changes to our web site and the terms and conditions of sale at any time.

We are not responsible for any errors, omissions or representations on any of our pages or any links on any of our pages.