How to Order?
Fax Order To: 1-626-226-4088 with
credit card payment info (full name, credit card
number, expiration date, shipping address, billing
We accept checks, money orders,
credit cards (Visa, Master, Discovery, American
Express), and Paypal.
all information given by the customers to be strictly
confidential and will not be shared or sold to
any other third party or organization. Your
payment will be processed in a secure server utilizing
128-bit SSL certificates thereby offering the
highest level of encryption or security possible.
This means you can rest assured that communications
between your browser and our site are private
are NOT required to log-in
or register to make a purchase.
order history and order status online.
promotion emails from us
informed new item information
We offer standard 4-7 days, 3
day express, 2nd day air, and overnight shipping
methods. To calculate the shipping costs for an
order, place the items you would like to purchase
in your shopping cart. Once the items have been
added to your cart, enter your customer details,
shipping details, and select the shipping method
in a pull down menu, click apply. Shipping costs
will be displayed.
Order with express shipping method
will be processed in 24 hours. Order with standard
shipping method or USPS shipping method will be
processed in 48 hours. Tracking number will be
emailed to customer as soon as order has shipped.
In order to ship out orders as soon as possible,
we do not process add on to an existing order.
Customer can place new order for the additional
We guarantee your satisfaction
with all our merchandise. If you do not feel that
your purchase has lived up to your expectations,
you have 7 days from the time of receipt to return
it. We will gladly refund the purchase price.
Returns and Refunds?
Please Email our customer service
department and tell us: 1. Your transaction ID#
and when you received your shipment. 2. The reason
for the return. 3. We will issue a return authorization
number by email in 72 hours. Our warehouse can
only receive and process shipments with a return
number on the outside of the package. Merchandise
must be returned to our warehouse in 100% saleable
condition to qualify for a refund. Please package
your return properly. Merchandise returned because
you simply wish to reduce your own stock or due
to your ordering methods are subject to a 25%
re-stocking fee. Return must be made within 7
days of receipt of goods. Once we have received
and processed your return, we will issue a refund
in 8-12 weeks. We shall have the right to reject
customer's refund request if the return instructions
are not followed by the customer.
Shipping and Handling fees are
not refundable. Customer is responsible for the
Partial Returns and Partial Refunds?
We do not process partial returns
and partial refunds. In case wrong item was ordered,
customer can return the whole order to us for
a refund (25% restocking fee applied, shipping
and handling not refundable) and place a new order
for the correct item.
We do offer the insurance option
for our customers at check out. We highly recommend
our customers to check out orders with insurance
added so payment can be recovered or merchandise
can be replaced in case of damaged or missed.
It is customer's responsibility to file claims
to the shipping carrier in case goods damaged
or missed during transportation if ordered without
insurance added. We are not responsible for lost
business, financial or otherwise, resulting from
any of the products or services that we offer.
Refund amount is limited to the price total of
All prices are FOB our warehouse.
Additional Terms and Conditions
Sales Tax - California Customers
California state sales tax will
be added to invoices where goods are shipped to
a California address.
We reserve the right to change
prices without prior notification.
Orders and Shipping
Orders received by 3:00PM PST
Monday through Friday are usually shipped within
48 hours if all the products are in stock.
Shipping Delays and Product Inspection
We are not responsible for any
delays in shipping that are the fault of the shipping
company. Customers have 2 days to notify us BY
EMAIL OR FAX of errors in shipping, product shortages
or product damage. All sales are final after 2
days and lack of notification of customers within
this timeframe will be deemed as acceptance of
the products by the customer.
Order cancelled by customer within
1 hour that it was placed will be billed for the
amount of $5.00 handling fees. Order cancelled
by customer after 1 hour that it was placed will
be billed for 25% re-stocking fees. Order can
not be cancelled after shippped.
We reserve the right to accept
or reject any order placed, without assigning
any reasons whatsoever.
We reserve the right to change,
alter or modify the design and packing of the
products from time to time.
We reserve the right to make changes
to our web site and the terms and conditions of
sale at any time.
We are not responsible for any
errors, omissions or representations on any of
our pages or any links on any of our pages.